Who We Are

HamaraService is a home services platform operated from Visakhapatnam, Andhra Pradesh, India. Our website is hamaraservice.com. We connect customers with verified home service professionals.

For privacy-related questions, contact: privacy@hamaraservice.com

Information We Collect

Information You Provide

• Account details: Name, email address, mobile number
• Booking details: Service type, address, preferred date and time
• Payment details: Processed securely via Razorpay — we do not store card numbers
• Communications: Messages sent through our support system

Information Collected Automatically

• Device type, browser, operating system
• Approximate location (for matching nearby providers)
• Usage patterns and pages visited on our platform

How We Use Your Information

• To process bookings and match you with service providers
• To send booking confirmations, reminders and updates via SMS/email
• To process payments and issue refunds
• To improve our platform, services and customer experience
• To comply with legal obligations under Indian law
• To send promotional offers — only with your consent, unsubscribe anytime

Data Sharing

We do not sell your personal data. We share data only with:

• Service Providers: Your name, phone and address are shared with the assigned provider to complete your booking
• Payment Processor: Razorpay (PCI-DSS compliant) for secure payment processing
• Firebase (Google): Our database infrastructure for secure data storage
• Government Authorities: When required by law

Data Security

• All data is encrypted in transit using SSL/TLS
• Firebase Realtime Database with role-based access rules
• Passwords are never stored — we use Firebase Authentication
• Payments processed by Razorpay (PCI-DSS Level 1 certified)

Your Rights

• Access: Request a copy of your personal data
• Correction: Update incorrect information via your profile
• Deletion: Request account deletion — email privacy@hamaraservice.com
• Opt-out: Unsubscribe from marketing at any time

Cookies

We use minimal cookies for session management and analytics (Google Analytics). No third-party advertising cookies are used. You can clear cookies via your browser settings at any time.

Acceptance of Terms

By accessing or using HamaraService (hamaraservice.com), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our platform.

These terms are governed by the laws of India and the jurisdiction of Visakhapatnam, Andhra Pradesh.

Our Platform

HamaraService is a marketplace platform that connects customers with independent home service professionals. We are not the employer of service providers — they are independent contractors.

Customer Responsibilities

• Provide accurate booking information (address, service requirements)
• Be present or arrange access at the scheduled service time
• Treat service providers with respect and professionalism
• Pay for services rendered in full
• Not share your account credentials with others
• Not use the platform for any illegal or fraudulent purpose

Service Provider Responsibilities

• Provide services as described and to a professional standard
• Arrive on time or give adequate notice of delays
• Maintain valid certifications where required by law
• Not solicit direct business from customers outside the platform
• Maintain confidentiality of customer information

Pricing & Payments

• All prices displayed are in Indian Rupees (₹) inclusive of applicable taxes
• Payments are collected securely through Razorpay
• Platform commission is deducted before provider payout
• HamaraService reserves the right to change pricing with 7 days' notice

Prohibited Activities

• Using the platform for any unlawful purpose
• Creating fake accounts or fraudulent bookings
• Posting false reviews or misleading information
• Attempting to circumvent platform fees by direct dealings
• Harassing, threatening or abusing other users or providers

Limitation of Liability

HamaraService shall not be liable for:

• Any indirect, incidental or consequential damages
• Quality of services provided by independent professionals
• Property damage caused by service providers (handled through insurance/disputes)
• Service delays due to force majeure events

Our maximum liability in any dispute is limited to the amount paid for the specific booking in question.

Account Termination

HamaraService reserves the right to suspend or terminate accounts that violate these Terms. Users may delete their account at any time from the Account Settings page.

Changes to Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance. We will notify registered users of material changes via email or in-app notification.

Get in Touch

Registered Office

HamaraService
Visakhapatnam, Andhra Pradesh – 530001
India

Website: hamaraservice.com

Grievance Officer

As per the Information Technology (Intermediary Guidelines) Rules, 2021:

Name: [Your Name]
Email: grievance@hamaraservice.com
Response Time: Within 24 hours of receipt

For Service Providers

Are you a skilled professional looking to join our network?

Register at: hamaraservice.com/provider-register.html

Provider support: providers@hamaraservice.com