Do I need a doctor's prescription for home collection?βΊ
A prescription is recommended for insurance claims. For routine wellness tests, you can book without a prescription β just mention the tests needed at booking.
How long do I need to fast for blood tests?βΊ
Fasting blood sugar and lipid profile require 8β12 hours of fasting (water is allowed). We send specific fasting instructions the night before your collection.
When will I get my reports?βΊ
Most routine tests: 24 hours. Culture tests (urine/stool): 48β72 hours. Specialised tests: up to 5 days. Exact turnaround confirmed at booking.
Are the labs NABL accredited?βΊ
Yes β all samples are processed at NABL-accredited partner labs. Reports are accepted by hospitals, insurance companies, and doctors across India.
Can I book for elderly or bedridden patients?βΊ
Yes β home collection is ideal for elderly and bedridden patients. Mention this at booking and the collector will be extra careful and gentle.
What if my sample is rejected by the lab?βΊ
If a sample is rejected for quality reasons, we arrange a free re-collection within 24 hours at no additional charge.
Can I book for multiple family members?βΊ
Yes β set the number of patients when booking. The collector visits once and collects from all family members. Additional patient charge: βΉ49 per person.
How are the samples transported safely?βΊ
Samples are transported in sealed, labelled cold-chain containers to prevent contamination. All handling follows standard bio-safety protocols.